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Terms of Service

PLEASE READ THESE TERMS AND CONDITIONS OF SERVICE BEFORE USING VisaHQ.ae

Last updated: August 13, 2024
BY USING THIS SITE, BY SENDING OR DELIVERING YOUR PASSPORT(S), APPLICATION(S), OTHER DOCUMENT(S) TO VisaHQ.ae YOU ACKNOWLEDGE READING AND ACCEPTING THESE TERMS & CONDITIONS AND AGREE NOT TO VIOLATE OUR POLICIES.

By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, VisaHQ.ae may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site. You agree that your continued use of the site after any modifications constitutes your acceptance of the revised Terms & Conditions. VisaHQ.ae shall not be liable for any failure to notify you of changes, and it is your responsibility to periodically review these Terms & Conditions.

Visa, Passport, Schengen, and Consultation Refund Policy

If client wishes to cancel the service they are entitled to apply for a refund. If your passport and other supporting documents were received by VisaHQ.ae and client for any reason requested for a cancellation no refund will be provided. In some cases, if VisaHQ.ae already shared the information regarding requirements, application forms and has explain the procedures to the client at the time that the cancellation was requested, the service charges will be non-refundable. Upon cancelling or refunding any credit card paid order VisaHQ reserves the right to deduct and retain all bank and handling charges occurred due to the order payment.
You may cancel by using Cancel/Delete function in your account when logged in or by calling our service line. Notwithstanding the foregoing, all refunds can only be processed back to the same payment used. VisaHQ.ae cannot process refunds for Credit Card payments over 3 months old under any circumstances. In such cases VisaHQ.ae may issue a store credit applicable to future applications submitted through VisaHQ.ae. Credit cannot be applied to applications submitted through other agencies or applications submitted to Consulates directly. If the client does not respond despite several follow-ups for more than a month, the order will be considered forfeited and no refund will be extended.

50% service fee will be retained for consultation order cancellations after applications have been processed. No refunds for applications that have been completed.

Processing time

Processing time for visas quoted by VisaHQ.ae are approximate and based on processing times provided by Consulates under normal circumstances. Processing time should be calculated starting the next business day of the date when the documents are delivered to VisaHQ.ae. Consulates may request additional documents and may delay and/or deny processing at their discretion without further explanations. VisaHQ.ae will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing, including but not limited to missed travel opportunities, lost wages, or additional expenses. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delays or denial of service. You acknowledge that processing times are estimates only and agree to assume all risks associated with reliance on such estimates.

Fees and Payments

You agree that your credit card(s) will be billed immediately after online verification takes place. You agree to pay all fees and charges for any products or services offered for sale by VisaHQ.ae or by any other vendor or service provider through VisaHQ.ae. You shall pay all applicable taxes and shipping charges relating to the purchase of any other products or services. Requirements and fees related to the processing of visas are subject to change, including, but not limited to, embassy consular fees, application forms and documentation required for visa issuance, which are subject to change without notice. VisaHQ.ae shall not be liable for any fee increases, additional charges imposed by third parties, or any financial losses resulting from such changes. You authorize VisaHQ.ae to charge your payment method for any such additional fees without further notice.

Shipping

VisaHQ.ae uses "Skynet" for all its shipping needs unless instructed otherwise. VisaHQ.ae uses standard envelopes and other standard packing materials provided by "Skynet" or another shipping company as instructed by a client. Sometimes documents get damaged or lost during shipping. VisaHQ.ae is not responsible for any damage or loss that occurs while the product is in client's possession or in transit, including but not limited to theft, tampering, or natural disasters. VisaHQ.ae strongly encourages its clients to use shipping services that provide real time tracking of packages in transit. VisaHQ.ae is not responsible for any failures or mistakes by shipping companies to deliver, deliver on time, track, locate, and keep safe, any and all packages. VisaHQ.ae cannot and does not warrant any claims or guarantees made by shipping companies as to the quality of service, timely delivery, availability of service, and other claims. You agree to indemnify VisaHQ.ae against any claims arising from shipping issues and acknowledge that all shipping risks are borne solely by you.

Service description

VisaHQ.ae does its best to correctly describe all services that appear on the website. However, VisaHQ.ae does not warrant that all the statements, definitions, and descriptions are most current, complete, accurate, and error free. Consulates often change their requirements and fees without prior warning and changes can take effect immediately. In an event, shall any description of service or any information on our site become outdated or inaccurate, you agree to hold VisaHQ.ae harmless. You will not hold VisaHQ.ae responsible for any and all inaccuracies or mistakes in service descriptions, prices, processing times, processing dates, and other information provided on the VisaHQ.ae website, including any consequential damages arising therefrom.

Service

Requirements and fees related to the processing of visas are subject to change without notice. Application forms and additional documents required for visa issuance are subject to change without notice. Consular officials may request additional documentation at their discretion. They may also decline issuance of travel documents or visa without disclosing the reason for denial. Processing time for visas quoted by VisaHQ.ae are approximations based on normal circumstances, and are deemed reliable in most cases but are not guaranteed. VisaHQ.ae will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. VisaHQ.ae reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances. You acknowledge that VisaHQ.ae acts solely as a facilitator and not as a guarantor of approval, and you release VisaHQ.ae from all liability related to application outcomes.

OFAC sanctioned countries

In compliance with the banking laws of the UAE, VisaHQ.ae cannot provide any services related to any of OFAC sanctioned countries, namely: Belarus, Burma (Myanmar), Cote d’Ivoire (Ivory Coast), Cuba, Democratic Republic of Congo, Iran, Iraq, Liberia (former Liberian Regime of Charles Taylor), Lebanon, Libya, North Korea, Somalia, Sudan, Syria, Zimbabwe.

Immigration Services and Consultations

Certain immigration services and consultations may be provided through VisaHQ.co.uk Ltd, a licensed immigration services provider in the United Kingdom, regulated by the Office of the Immigration Services Commissioner (OISC). These services are subject to the laws and regulations of the United Kingdom and may include advice on visa applications, immigration pathways, and related consultations. By using these services, you agree to comply with all applicable UK immigration laws and acknowledge that VisaHQ.co.uk Ltd provides regulated advice only within the scope of its OISC license. VisaHQ.ae and VisaHQ.co.uk Ltd make no guarantees regarding the success of any immigration application or consultation outcome. You are responsible for providing accurate and complete information, and any advice provided is based on the details you supply. VisaHQ.ae and VisaHQ.co.uk Ltd shall not be liable for any denials, delays, or losses arising from incorrect information, changes in immigration policies, or decisions by immigration authorities. Fees for these services are non-refundable except as outlined in the Refund Policy, and you agree to hold VisaHQ.ae and VisaHQ.co.uk Ltd harmless from any claims related to immigration services. These services are separate from other VisaHQ.ae offerings, and any disputes shall be resolved under UK law.

Use of Third-Party AI Systems

VisaHQ.ae may utilize third-party artificial intelligence (AI) systems to enhance services, including but not limited to application processing, document analysis, chat support, or recommendation features. You acknowledge and consent to the use of such third-party AI systems in connection with your use of the site and services. VisaHQ.ae does not control or operate these third-party AI systems and makes no representations or warranties regarding their accuracy, reliability, or security. You agree that VisaHQ.ae shall not be liable for any errors, inaccuracies, biases, or outputs generated by these AI systems, including any advice, recommendations, or automated decisions. Furthermore, by using the site, you waive any claims against VisaHQ.ae related to data security and privacy breaches arising from the use of third-party AI systems, including but not limited to unauthorized access, data leaks, or misuse of personal information processed by such systems. You are responsible for reviewing any AI-generated content for accuracy and agree to indemnify VisaHQ.ae against any liabilities stemming from your reliance on AI outputs. Data shared with third-party AI systems is governed by our Privacy Statement and the privacy policies of the respective third-party providers, and VisaHQ.ae disclaims all responsibility for how third parties handle your data.

Privacy

Please direct your attention to our Privacy Statement, by which you also agree to be bound when using this site. Privacy Statement is a part of this agreement. You acknowledge that, notwithstanding our Privacy Statement, the use of third-party services (including AI systems) may involve data processing outside of VisaHQ.ae direct control, and you release VisaHQ.ae from liability for any privacy incidents related thereto.

Communications

By using this site and our services you give VisaHQ.ae your express permission to contact you via email, messaging, or other electronic or non-electronic forms of communication for all purposes including distribution of marketing and promotional materials. You agree that such communications may include automated messages generated by AI systems, and VisaHQ.ae shall not be liable for any content or timing of these communications.

Security

By submitting registration and application forms, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your User ID or password. Please refer to our Privacy Statement that governs submitted & distributed information. VisaHQ.ae implements reasonable security measures but disclaims liability for any security breaches, including those involving third-party AI systems or external threats.

Intellectual Property

This Web site, including but not limited to text, content, photographs, graphics, software applications, is protected as a collective work by copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of the U.S. and other countries. All logos, images, Web site design, text, graphics, software, HTML code used to generate Web pages on VisaHQ.ae, are the sole property of VisaHQ.ae and cannot be copied, adapted, sketched, painted, or otherwise reproduced in any manner whatsoever without the prior written permission of VisaHQ.ae. All other service marks, trademarks, names or logos, individual articles, columns and other elements are the property of their respective owners. VisaHQ.ae is not responsible for other service marks, trademarks, names or logos, articles, columns, and other elements that may be copyrighted or may be the trademarks and/or service marks of their respective owners.

Copyrights and Trademarks compliance

VisaHQ.ae takes all steps necessary to insure compliance with and honoring intellectual property rights of others. You hereby agree to hold VisaHQ.ae free of any responsibility and liability arising from any actual or alleged intellectual rights infringement and agree to notify VisaHQ.ae of any such actual or perceived infringement immediately upon discovery in writing. You also agree to allow VisaHQ.ae enough time to investigate and respond to any such infringement or accusation before taking any legal action.

Indemnification

You shall indemnify, hold and save harmless, and defend at your own expense VisaHQ.ae, its officers, directors, agents, and employees from and against all suits, claims, demands and liability of any nature or kind, including costs and expenses arising out of acts of violation of these Terms & Conditions by you, your employees, agents, sub-contractors, or anyone using your computer/user ID. This requirement shall extend to claims or liabilities of any third parties arising out of the use of any patented or copyrighted information or for any other reason, including claims related to third-party AI systems, data security breaches, privacy violations, immigration services outcomes, or application denials. You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against or otherwise incurred by or in connection with or arising from any claim, suit and/or action or proceeding attributable to any such action.

Termination

You agree that VisaHQ.ae shall have the right to terminate your ability to access this site at any time without notice and you that will not hold VisaHQ.ae responsible or liable for any damages whatsoever. VisaHQ.ae reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.

This web site contains links to third-party Web sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. We are not responsible for the content, accuracy of information, expressed opinions or statements, of any third-party sites linked to us or any links contained in a linked site. VisaHQ.ae disclaims all liability for any issues arising from your use of linked sites, including data privacy or security concerns.

Restrictions on Use

This site is intended for use by adult individuals over 18 years of age. It may not be used for any illegal purpose or in any manner inconsistent with these Terms & Conditions. You may not use this site for any reason other than its intended purpose. If you submit any information to our site, you agree not to post or transmit pyramid schemes or chain letters, a virus or any other harmful component, anything that violates the copyright or intellectual property rights of any person or entity, including but not limited to copyrights and trademarks, anything that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, harmful, or that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. YOU MAY NOT COPY, REPRODUCE, RECOMPILE, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER, DISTRIBUTE, PUBLISH, DISPLAY, PERFORM, MODIFY, UPLOAD TO, CREATE DERIVATIVE WORKS FROM, RECIRCULATE, TRANSMIT OR IN ANY WAY EXPLOIT ANY PART OF THIS WEBSITE, IMAGES AND OTHER MATERIAL, OR OFFER ANY PART OF THE SERVICE FOR SALE, OR DISTRIBUTION WITHOUT THE PRIOR WRITTEN CONSENT OF VisaHQ.ae. This includes any AI-generated content or outputs from third-party systems. Criminal or civil penalties may apply for inappropriate uses or disclosures of information on VisaHQ.ae.

Disclaimer

All the information on this web site is provided "as is" and without warranties, expressed or implied, as to the accuracy or completeness of the information, fitness for a particular use or purpose, including warranties of merchantability, title, non-infringement or otherwise. In no event shall VisaHQ.ae be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the use or inability to use this web site, including but not limited to issues with third-party AI systems, data security, privacy breaches, immigration consultations, or application processing. VisaHQ.ae hereby disclaims all warranties with regard to the hardware and software used to support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, VisaHQ.ae, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies or errors in or omissions from the services including, but not limited to delays, errors or interruptions in the transmission or delivery of services, products, or loss, or damage arising for any reason from non-performance. VisaHQ.ae does not make any warranties or representations of any kind with respect to information, requirements, restrictions, quality, content, theme, style, and expressions provided directly or through any third party to this web site.

Governing Law

The laws of the United Arab Emirates shall govern this Agreement without giving effect to the choice of laws provisions thereof. Each party agrees to comply with all applicable laws in its performance of this Agreement.

Entire Agreement

This agreement along with the Privacy Statement constitute the entire agreement between you and VisaHQ.ae and supersedes any and all prior agreements, statements or representations regarding VisaHQ.ae. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of Virginia, USA. For services provided through VisaHQ.co.uk Ltd, disputes shall be governed by the laws of the United Kingdom.